Privacy & Care

Patient Charter

Berkshire Holistic Health Centre (BHHC ) and its practitioners will:

  1. Provide treatment and care that reflects your needs. This includes explaining your diagnosis and the proposed treatment, as well as how to manage your condition and help prevent reoccurrence.
  2. Treat you with dignity and courtesy, respecting your beliefs and values without discrimination.
  3. Explain the treatment options open to you, agree a course of action with you and obtain your consent before starting treatment. You may also withdraw your consent to treatment at any time.
  4. Explain to you the cost of each consultation and treatment, including how many future treatments you may need.
  5. Ensure that their advice, care or treatment is safe and appropriate to your needs.  If necessary, including involving or referring you to other healthcare professionals such as your GP, a consultant or others.
  6. Ensure a safe and comfortable environment for your treatment. This will include ensuring that all premises and equipment used are clean, suitable and properly used.
  7. Only employ suitably qualified and appropriate staff to ensure that you receive a high-quality experience, advice and care.
  8. Be able to provide details of the practice complaints procedure on request. Any complaint will be properly investigated and appropriate action taken.
  9. Will ensure your personal details and health records will be kept strictly confidential. This information will not be disclosed without your written consent unless BHHC is required to do so by law.
  10. Be honest and open with you should anything go wrong while they are caring for you.

GDPR 2018 PRIVACY NOTICE

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be
called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along
with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights
cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of
personal data within the EU and its storage within the EEA.

 1 - Berkshire Holistic Health Centre, based at 27 Craven Road, Newbury, Berkshire, RG14 5NG, which hereafter for the purposes of this Privacy Notice will be referred to as the BHHC, is pleased to provide the following information:

2 - Who we are
Berkshire Holistic Health Centre has premises owned, operated and managed by Practice Manager Rosemary F Lockyer. The premises provide facilities for a number of practitioners, not employed by the BHHC, who offer holistic health treatments on site and Rosemary manages the running of the health centre and Practitioners. Each Practitioner has their own personal information page or pages within this website that describe individual practitioner' biography, qualifications and services offered. Treatments are carried out according to individual Practitioner's professional bodies and qualifications. Links to any appropriate professional bodies are provided within Practitioner's profile pages and you can contact Rosemary for any further information regarding Practitioners and their qualifications.

3 - Personal Data
a) For the purposes of providing treatment, the BHHC may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the BHHC to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, the BHHC may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to the BHHC maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. The BHHC may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. The BHHC will not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) BHHC’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies help the BHHC to identify and track visitors and their website access preferences. BHHC’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using BHHC’s website.
f) The BHHC will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by BHHC and Practitioners 
To promote treatments for patients with health problems.

6 – Consent
Through agreeing to this privacy notice you are consenting to the BHHC processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided in this webite on the "Contact Us" page.

7 – Disclosure
The BHHC and Practitioners will keep your personal information safe and secure, only staff and Practitioners engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. The Practitioner will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
The BHHC will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. The BHHC does not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst the BHHC is in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of
    automated processing or profiling.

In the event that the BHHC refuses your request under rights of access, we will provide you with a reason as to why, which you have the
right to legally challenge. At your request the BHHC can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of the BHHC and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required
The BHHC will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the BHHC is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to the Data Protection Officer rosemary@bhhc.me.uk or by phoning 01635 31679 or writing to us at the address on the "Contact Us" pages of this website.

13 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by the BHHC you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details of these contacts are:
Rosemary F Lockyer on behalf of Berkshire Holistic Health Centre.
Telephone 01635 3167 or email: rosemary@bhhc.me.uk 

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/